Tell us who you are and we’ll point you to the right help. Real answers, from real people, with no runaround.
Questions about an order, entry, or a refund? Your event organizer is the fastest help, and their contact is on your ticket confirmation email. Can’t reach them?
Setting up your first event, or already selling and need a hand? We help with all of it: ticketing, reserved seating, payouts, fundraising, check-in, and everything in between.
Just browsing, or not sure where to start?
Open a quick conversation with our support team. Share as much or as little as you like, add a screenshot if it helps, and we’ll reply by email with a real answer.
Start with a topic, or just say hello:
Fast, real replies
Most messages get a real, human answer within a few hours, not a canned auto-reply days later.
Real people, not bots
You reach our own team in Chicago. We built the platform, so we can actually solve the problem in front of you.
Known for our support
Responsive, genuinely helpful support is a big part of why organizers choose Ticket Falcon. Reach out any time and we'll get back to you as quickly as we can.
Your data stays yours
We never sell or share your attendees' information, and that goes for anything you send us here too.
A few of the questions we hear most. If yours isn’t here, we’re happy to help directly.
For questions about a specific event (entry, timing, or a refund), the event organizer is the fastest help, and their contact details are on your confirmation email and the event page. If you can't reach them or something looks wrong with your order, message us and we'll step in.
As quickly as we can, and usually within a few hours. Fast, human support is one of the things organizers love most about Ticket Falcon, and we treat every message that way, so you're never left waiting when it matters most.
Through our direct partnership with Stripe, sales deposit into your own Stripe account on a rolling, roughly 2-day basis. That's our Direct Payouts model, so ticket revenue can help fund your event before the doors even open.
A low, clear per-ticket fee with no setup fees, no monthly fees, no contracts, and zero fees on free events. You can see the full breakdown on our pricing page.
Absolutely. Tell us what you're planning and we'll point you to the right setup, whether that's general admission, reserved seating, a fundraiser with auctions and donations, or a mix of all three.
Yes. Send us a message with a few details about what you have in mind and we'll route it to the right person on our team.
Still have a question? and we’ll help you out.
Start hosting today. No setup fees, no cancellation fees, and no waiting weeks to get your money.